Volunteer Long Term Care Ombudsman

GENERAL DESCRIPTION: Provide Long-Term Care Ombudsman (LTCO) services for a facility in Muskegon, Oceana, or Ottawa county including resident advocacy services, family support and consumer education. Actively work to improve the long-term care system by representing the interests of long-term care residents and monitoring the development of federal, state and local laws, regulations and policies.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Work with individual residents to resolve simple problems and promote high-quality care. Explaining residents rights, empowering residents to communicate their concerns individually or collectively, and assist in the resolution of resident concerns. Refer complex concerns to the Local Long Term Care Ombudsman for Resolution.

Provide a community presence by visiting residents of the assigned long-term care facilities 2-4 hours weekly. Report results and findings to the Local Long Term Care Ombudsman.

Promoting community education and awareness regarding long-term care issues and the use of best practices. May attend resident council meetings.

Continually seek to identify problems within the long-term care system.

Maintain inspection reports, licensing information and related materials for assigned facilities.

Providing family support with assessing participants needs, helping to determine the type of care which may be most appropriate, and providing information about the facilities and services available.

Attend state-wide training and complete educational requirements to retain LTCO certificate.