Help Medicare recipients understand their rights and benefits!

Seeking a rewarding opportunity to make a difference? Looking for new connections and friends?

I urge you to join the Health Insurance Counseling and Advocacy Program (HICAP) team here at Sourcewise, Santa Clara, California.

Sourcewise – Health Insurance Counseling and Advocacy Program (HICAP) Santa Clara, California is looking for compassionate, dependable and committed candidates to become Volunteer HICAP Counselors.

The overall estimate of Medicare eligible seniors and disabled adults in Santa Clara County for fiscal year 2023-2024 is 281,433. As a HICAP Counselor, you will help provide free assistance and educate the vulnerable Medicare beneficiaries, analyze their insurance needs, compare policies, help file claims and appeals or help fill out applications for assistance. HICAP Counselors provide free in-person and over-the-phone counseling at our HICAP office or at a partner site, like a local senior or community center in Santa Clara County.

Requirements: Commit to a minimum of 30 hrs. initial training followed by 10 internship hours. Commit to at least 40 hrs. of counseling annually.

Please note: Persons who hold a current license to sell insurance or who receive financial or other remuneration from any health insurer, including managed care plans (HMOs/PPOs), Part D plans or health care providers are ineligible.

Experienced HICAP Counselors could also become presenters at HICAP outreach events at partner sites in Santa Clara County. The volunteers receive no-cost rigorous training through online self-paced courses, and a nine-day virtual course followed by one-on-one mentorship with an experienced HICAP Counselor. Those who complete initial training, pass the exam, and successfully complete mentorship, would then be registered with the California Department of Aging as HICAP Counselors.

If interested, contact the HICAP Volunteer Supervisor or Volunteer Coordinator at [email protected]

WE ARE IN NEED OF HICAP COUNSELORS WHO ARE BILINGUAL IN ENGLISH and SPANISH, MANDARIN, VIETNAMESE OR TAGALOG.

Retirees, Empty nesters, Social Service Students and Retired Professionals are encouraged to apply!