DCS: Shelter Service Associate - (MC/SH/SA) -Brevard County

• Purpose

This position supports the Regional Disaster Cycle Services (DCS) department. The Sheltering (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Sheltering Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Sheltering Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

• Responsibilities

Responsibilities vary depending on assignment.

• • May include providing support to one or more of the following areas within the shelter:
    • reception
    • registration
    • dormitory
    • feeding
    • information
    • supply
  • Provide excellent customer service to clients
  • Complete the required virtual self-paced training (3.5 hours of training total)
• Qualifications
• Required:
  • Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
  • Ability to work in a continuously changing environment in which work priorities may change frequently.
  • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
  • Comfortable working in a team environment as a frontline worker under the direction of a supervisor
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 16 years of age
  • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 3.5 hours of virtual self-paced training required for position
  • Ability to read, write, and follow verbal and written instructions in English
  • Willingness to comply with current public health and Red Cross policies

Refer to the Physical Capacity Grid for physical and emotional requirements. 

• Development Opportunities
  • Shelter Supervisor
  • Other Disaster Services volunteer opportunities