Administrative & Program Support Volunteer

Administrative & Program Support Volunteer
Location: 1901 Hay Terrace Easton, PA 18042
Reports to: Kierstin Carreira

Position Summary:
The Administrative & Program Support Volunteer at Empowerment Pathways plays a key role in ensuring efficient day-to-day operations through the management of electronic records and support with insurance-related administrative tasks. This role is ideal for someone with strong organizational skills, attention to detail, and a commitment to supporting a mission-driven organization through high-quality administrative work.

Key Responsibilities:

• Maintain and update electronic client records and documentation in compliance with organizational and legal standards

• Assist with organizing, digitizing, and securing confidential files and intake forms

• Support communication with insurance providers, including preparing and submitting documentation, verifying coverage details, and assisting with claims-related follow-up

• Track and organize insurance-related correspondence and ensure timely processing of forms

• Assist with scheduling, appointment confirmations, and maintaining accurate logs of services rendered

• Support program staff with digital recordkeeping, tracking participant engagement, and preparing relevant reports

• Participate in team meetings as needed and contribute to streamlining administrative processes

Qualifications:

• Proficient in using digital tools such as Microsoft Office, Google Workspace, and/or electronic records systems

• Comfortable handling confidential information with professionalism and discretion

• Familiarity with insurance processes or a willingness to learn (training will be provided)

• Strong organizational and communication skills

• Detail-oriented, dependable, and motivated by Empowerment Pathways’ mission

• Previous experience in healthcare, nonprofit, or administrative settings is a plus

Time Commitment:
Flexible scheduling with a suggested commitment of 10 hours per week, ideally for a minimum of 12 months. Remote work is possible depending on task assignments.

Benefits of Volunteering:

• Gain hands-on experience with electronic records management and insurance procedures

• Contribute meaningfully to the mission of Empowerment Pathways

• Build valuable administrative and healthcare-related skills

• Be part of a supportive, passionate, and impact-driven team