Blood Donor Ambassador - Norfolk

Blood Donor Ambassador

Help the Red Cross save lives by using your customer service skills. If you have a little free time and are a true "people person," the Red Cross has a great volunteer position for you.

About This Position

Are you a friendly, well-organized, and enthusiastic person who can represent the Red Cross to our blood donors?

Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions, or thanking them for their donation, your courtesy, and professionalism will create a favorable impression that encourages ongoing donor support.

Key Responsibilities:

• Greet donors, explain the donation process as necessary, and assist with initial intake and hand-offs through the blood donation process
• Manage donor flow and direct donors to registration
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check if a donor was provided post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff.
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow-up activities as directed.

Qualifications:

• Must be over the age of 16
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds