VITA In-Person Tax Preparation Volunteer

The Neighborhood Resource Center is a 501(c)3 non-profit educational, cultural and nutrition center in Richmond, Virginia's east end.
 Our mission is to build relationships, share resources, and develop skills to enhance lives in Greater Fulton and east Henrico County through our Core Programs: Education, Nutrition, Financial Opportunity Center, Community Organizing.

We are looking for help with Volunteer Income Tax Assistance (VITA) Program.

We run a VITA site in conjunction with the IRS and the United Way of Greater Richmond and Petersburg. Tax clients can choose between drop-off/virtual or in-person appointments. This program is a vital service to residents of Greater Fulton and East Henrico. We had 153 accepted tax returns in our 2025 tax season, returning $150,000 in refunds to our tax clients. Please sign up now to complete pre-tax season volunteer tasks,

Volunteer Duties & Responsibilities:

Our available opportunities are:

• Screener/Intake: Welcomes all clients, reviews tax documents, and will scan documents for drop off/virtual appointments.
• Basic & Advanced Tax Preparers: Prepares returns based on documentation from the tax client using the online tax software that's provided to us by the IRS. We provide laptops for in-person volunteers to use in our building.

Qualifications, Skills, & Requirements:

Experience: No tax experience is required! All roles must know how to use a computer and email. Screener/intake volunteers must also be able to be trained to use a scanner.

Training: Training is available through the United Way of Greater Richmond and Petersburg. We can also provide in-person or virtual training. The ability to pass online IRS virtual testing is required to serve in any role. The length of testing depends on the role. A hard copy of the test as well as all materials are provided to you by the NRC, thanks to the United Way of Greater Richmond and Petersburg.

Time Commitment:

Testing: December 2025-January 2026; Tax Site Runs: Mid-February to April 15, 2026

Screener/Intake: In-person only with late afternoon/evening Tuesday/Thursday shifts and/or one Saturday morning each month during tax season. Shifts are usually four hours each. 

Tax Preparers: In-person shifts are usually four hours long, one day a week from late afternoon to early evening and/or one Saturday morning each month. 

Other Information:

• We require the completion of a virtual volunteer orientation via Google Meet and a visit to our center to complete a volunteer application before volunteering for your first shift. 
• Please use this link to express interest: https://nrccafe.org/volunteer