Information Desk

The Information Desks may well be the first contact a patient, his family or visitor have with Baylor St. Luke's Medical Center Hospital, the Texas Heart Institute. As such, the role of the volunteer is very vital in representing these institutions. Please, above all, be patient and kind while serving at one of these desks. Remember it is possible that the person you are dealing with may never have been in a hospital before. Keep in mind also that many people coming to the Information Desk could be very worried about themselves or a member of their family so you must be very polite, understanding and helpful.

To be able to escort or direct a patient or visitor to a certain area one has to know where it is. For this reason all information volunteers must receive orientation and take a tour of the hospitals to become familiar with the many different areas. You will be informed of any changes made in an area location as soon as possible.