Office Volunteer (Episodic)

Support day-to-day operations at The Havens Administrative Office by serving as a welcoming first point of contact for visitors, donors, and callers. This role helps ensure smooth communication and a positive experience for community members connecting with The Haven.

*All volunteers must complete a 1.5hr training and shadowing process prior to beginning independent shifts.

**This is an episodic opportunity, with scheduling on an as-needed basis

Key Responsibilities

• Answer incoming phone calls in a professional and courteous manner
• Respond to basic inquiries and transfer calls to the appropriate staff member
• Greet visitors and answer the door to receive donations and deliveries
• Assist with occasional administrative tasks, including use of office equipment (e.g., printer, copier)
• Maintain a welcoming, calm, and respectful office environment

Schedule & Environment

• Shifts are primarily weekdays 9:00 AM1:00 PM, with occasional 1:00 PM5:00 PM availability
• This is an episodic opportunity, with scheduling based on organizational needs
• Daily activity levels may vary; volunteers are encouraged to bring a book or quiet activity for slower periods

Qualifications

• Friendly, professional, and reliable
• Comfortable answering phones and interacting with the public
• Ability to follow instructions and communicate clearly
• Respect for confidentiality and commitment to The Havens mission