Reception Assistant - Front Office

The Reception Assistant also assists staff in general office maintenance to create a great working environment for staff, volunteers, and customers.

• Greeting customers with a friendly, positive attitude
• Helping to guide customers through the shelter as well as answering general questions
• Receiving, and providing receipts for, donations while making donors feel appreciated
• Writing down voicemails and responding to some, when appropriate
• Filing contracts and other paperwork
• General cleaning and tidying of the office area
• Making copies, scanning and uploading documents
• Assisting reception staff with other daily tasks, as needed

Qualifications and Requirements:

• Must be at least 18 years old
• Friendly and positive attitude, and excellent customer service skills
• General understanding of DCHSs policies and goals as a whole, as well as specific to reception (can be learned in training)
• High-level English reading, writing, spelling and communication skills
• Must have basic computer skills and ability to learn how to use our data system, PetPoint (training on this system will be provided)
• Ability to understand, remember, and follow instructions and procedures; and the ability to ask questions when appropriate
• Required to have reliable attendance and ability to work independently