Volunteer Relations Team Members

This position supports the Regional Volunteer Services Department. The Regional Volunteer Relations Team Member ensures the successful execution of the Volunteer Workforce Complaint Process in the region. The role of the Team Member is to support and document the volunteer supervisor in managing complaints against the workforce they supervise, as well as managing the process for cases that are escalated beyond the supervisor.

Key Responsibilities

Implement corporate Red Cross Human Resources and Office of Volunteer Services policies and

procedures.

Understands and articulates the importance of a fair and harassment-free workplace.

Explains appropriate Red Cross policies and procedures as related to Volunteer Relations during

Steady State including utilization of Regional Volunteer Workforce Complaint Toolkit materials to all

supervisors (employees and volunteer).

Conduct appropriate investigation, documentation, and resolution when complaint involves a

Volunteer.

Coordinates with and supports Human Resource Business Partners (HRBP) and ICE on complaints

that they manage.

Qualifications

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Experience with conflict management or mediation

Experience with employee/staff relations or HR management

Experience delivering training material or facilitation

Ability to work in confidential situations.

Active Listening skills

Able to assess, investigate, resolve, notify Volunteer HR Matters in timely manner when assigned a

situation.

Minimum Commitment of 1 year with opportunity to renew.

For more information or to apply go to: https://www.redcross.org/volunteertoday

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