Guest Services Volunteer

The Guest Service Representative role at the Science Center of Iowa is a vital role to the first impression a participant gets. The Guest Service Representative will be stationed near the front doors to welcome participants to SCI, hand out a daily programs schedule, and direct participants to where they need to go.

Duties:

• Welcome participants to the Science Center of Iowa by handing them a daily programs schedule and directing them where they need to go
• Be knowledgeable about all special events, classes, presentations and programs that are going on at the Science Center of Iowa; the Guest Service Representative should be able to answer any participant questions about the daily activities
• Help participants plan their time at SCI; be able to suggest different shows and demonstrations to visitors depending on age, interests and time availability

Qualifications:

• Enjoy working with people of all ages and backgrounds
• Good communication skills and friendly, outgoing personality
• Comfortable approaching all participants and initiating conversation
• Punctuality and dependability are key

Expectations:

• Understand and support the purpose, structure, and policies of the Science Center of Iowa
• Offer the use of your skills or experience
• Conduct yourself in accordance with the standards of conduct and ethics of SCI
• Complete any orientation or on-the-job training required
• Be flexible in accepting assignments, perform assigned responsibilities willingly and courteously to the best of your ability, and accept the guidance of the Volunteer Manager
• Comply with the time and dress requirements of the Science Center of Iowa
• Obey all security and safety rules of the Science Center of Iowa
• Respect the confidentiality of sensitive information
• Provide timely notification of tardiness or absence to the Volunteer Manager
• Serve as a goodwill ambassador of the Science Center of Iowa to the community