Program Service Internship

The Program Service Internship allows an intern the opportunity to do hands-on work with the Make-A-Wish mission. In this role, the intern will support the Wish Team in the logistical aspects of the Wish Granting process including assisting in the research, planning, and coordination of wishes and communicating with Wish Families and vendors.

Essential Duties and Responsibilities

• Assist in the coordination of the wish granting process in accordance with Make-A-

Wish policies, guidelines, and procedures.

• Support the Wish Team in building and maintaining wish files.
• Perform administrative duties including faxing and mailing documentation,

maintaining files and entering information into the Salesforce database.

• Communicate with vendors, volunteers, the medical community, and wish families in a

professional manner.

• Prepare wish delivery materials including wish itineraries and wish bags.
• Assist with special wish-related projects as needed.
• Answer phones and make calls.
• Conduct wish follow-up with families and volunteers
• Proficiency in Microsoft Word, Excel, Power Point, preferred knowledge in Adobe Creative

Cloud.

Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail in data maintenance and project organization.
• Ability to maintain a high level of confidentiality.
• Proactive, self-directed, and organized.
• Proficiency in Microsoft Word, Excel, Power Point and Publisher.
• Knowledge of Salesforce is a plus.
• Commitment to the Make-A-Wish mission.

Part-time and full-time hours available: approx. 20- 30 hours per week

Consistent availability is needed.