Coat Check Volunteer Program

PURPOSE OF THE POSITION

Provide excellent customer service to museum patrons including checking coats, bags, and packages, while providing accurate information on museum facilities and current exhibitions.

DEPARTMENT/LOCATION

Visitor Experience/SAM downtown

TIME COMMITMENT

Minimum of two 3.5 hour shifts per month of a minimum six month period, no set schedule

DUTIES AND RESPONSIBILITIES

- Greet and welcome visitors

- Check coats and bags in a safe, efficient manner

- Provide wheelchairs, strollers, and visual aids to museum patrons as needed

- Answer questions and direct visitors through the museum

- Provide accurate information about museum facilities, programs and exhibitions

- Educate visitors about museum environment and etiquette

- Work cooperatively with on-site SAM staff and other front-line volunteers

- Refer maintenance, safety or security concerns to appropriate staff as needed

QUALIFICATIONS AND SKILLS

- Ability to provide excellent customer service to all museum visitors

- Ability to communicate professionally and effectively to visitors, staff and volunteers

- Must be able to commit to a regular volunteer schedule (3.5 hour shifts 2-4 times per month for six months)

- Ability to ask for help and accept supervision and evaluation of your work

- Abide by the Standards for Museum Volunteers as outlined in the SAM Volunteers Association (SAMVA) Handbook

TRAINING PROVIDED

- Training sessions about the museum, safety and security procedures, customer service, etc. are required and provided by the museum

- General SAMVA orientation provided by the Volunteer Programs Department

- Participation in SAMVA Exhibition Information Training Sessions is required and provided by the museum

- Participation in other continuing education sessions, study groups, book clubs, field trips, and administrative meetings are available to all SAM volunteers.