Home Fire- Dispatcher (Disaster Hotline Volunteer)

Duty Officer (disaster hotline volunteer)-The Duty officer is the first line of contact for First Responders. Police/Fire/Ambulance calls the Red Cross disaster hotline and the Duty Officer is the one that receives the call, takes down all the pertinent information, and then calls the DAT team and relays the information (Example: Home fire at __ location, 4 Adults, 2 kids, a dog and a cat all need services). Then the DAT team responds in person to the event and provides immediate assistance. Calls are relayed from the hotline to your personal cell phone.

Duty Officers coordinate with our Disaster Action Team members to initialize a disaster or emergency response. When a fire, flood, or other disaster occurs, our central Hotline phone will forward to your personal cell phone. You then contact our team members to dispatch them to respond to various situations.

Responsibilities:

Leadership:

Functional:

Qualifications:

• Demonstrated leadership and communication skills.
• Demonstrated commitment to mission of the American Red Cross.
• Ability to remotely monitor and track details of DAT responses.
• Ability to prioritize multiple tasks in complex and stressful situations.
• Proficient with Red Cross systems and online interfaces.
• Sit and/or stand for minimum two-hour periods.
• Work for long periods on computer.
• Speak clearly on the phone and in person.