New opportunity: Food Shelf Check-in volunteers needed!

PRISM is excited to offer a new volunteer opportunity! The Food Shelf Check-in volunteer is the first point of contact for those visiting the food shelf. This volunteer schedules walk-in appointments for our visitors, helps identify participants' specific needs, and works in tandem with our staff to facilitate traffic flow in our facility. Primary responsibilities include the following:

- Greet participants, volunteers, and visitors in a warm, friendly and welcoming manner
- Directly serve participants with check-in at the Marketplace Food Shelf
- Work in tandem with Case Manager to discern participant needs, incl. intake for first-time visitors, clothing vouchers, resources or other services.
- Stay informed of changes to PRISMs processes, services, and inventory in the Marketplace Food Shelf
- Manage/create appointment calendar using Google Calendar
- Maintain ongoing communications with staff via Microsoft Teams to address specific participant questions/concerns.
- Other duties as assigned

We would greatly benefit from volunteers who possess the following skillset:

- Effective interpersonal skills under all types of conditions, exhibiting a supportive, direct, and positive approach with participants, staff and other volunteers
- Ability to work with diverse populations with the demonstrated ability to communicate and relate effectively to a wide variety of individuals
- Ability to learn and acquire overall knowledge of PRISM, its services and staff, and other social service agencies
- Volunteers with experience in retail and/or direct customer service do particularly well here

Bilingual abilities are a huge plus in this role but not a requirement. We would greatly benefit from Russian, Spanish speaking volunteers in this role.

If interested, please reach out to Colette Illarde, Volunteer Manager, at 763-432-4230. We are grateful for your time and consideration! An orientation and training will be provided to all routine, ongoing volunteers.