*Blood Donor Ambassador*

Blood Donor Ambassador (EXTREME NEED)

Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.

Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.

Direct donor to next step of donation or options for future donations if deferred.

Model excellent customer service behaviors.

Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

Learn and share the Red Cross story, including the mission, vision, and values

Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.

Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

Work with collections team supervisor or charge staff to match donors blood type with the best product for maximum impact

Responsible to inform donors of current and upcoming donation promotions

May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed