Volunteer at the Museum of Science Information Desk (Must be 55+)

Become an AmeriCorps Seniors RSVP Volunteer and serve with the Museum of Science (Must be 55+)

PROGRAM DESCRIPTION:

The Information Desk (often referred to as InfoDesk) is the primary welcome center for Museum

guests, located near the main entrance of the Museum. Its primary function is to welcome guests

and be a source of information for them to help plan their visit as well as assist with information

pertaining to Boston area attractions.

POSITION SUMMARY:

The InfoDesk volunteer supports the Information Specialist and Support Associates, the two

roles within Visitor Services that staff the InfoDesk. Volunteers assist with wayfinding, distributing

amenities such as wheelchairs, strollers, and electric scooters, as well as storing items in the

coat room. Volunteers also assist in general FAQ at the InfoDesk such as parking or how to use

their tickets.

RESPONSIBILITIES:

• Interact directly with Museum visitors of all ages and backgrounds by answering questions and general customer service at the InfoDesk
• Welcome visitors and provide excellent customer service.
• Support InfoDesk operations including wayfinding, retrieving/returning amenities, and coat room storage

MINIMUM QUALIFICATIONS:

• Age 55 or older
• Interest in cultural institutions, STEM and science background a plus
• Strong communication and interpersonal skills
• Strong customer service skills

SCHEDULE:

• Sunday 9:30-1:00
• Monday 9:30-1:00
• Wednesday 9:30-1:00
• Tues, Thurs, and Fri available for 9:30-1:00 or 1:30-5:00

COMMITMENT:

• 6 months, with the opportunity to recommit