Customer Support - 65square - World's healthiest social app - Protect Kids Online (May turn paid)

About Us

DEFEND is a volunteer-run nonprofit dedicated to protecting children and other vulnerable people online. Our mission is to reduce online risks through education and technology to create safer digital spaces.

Role Description

As a Customer Support Volunteer, you will be essential in creating a supportive and inclusive environment for our online community. This position requires a commitment to protecting and empowering our user base through proactive engagement, empathetic support, and effective resolution of community concerns. The role is essential to maintaining a high standard of user experience by ensuring timely responses to inquiries, addressing user concerns, and upholding our community guidelines.

Responsibilities

• Provide prompt and empathetic support to users through our new social media platform called 65 square.
• Respond to inquiries regarding account issues, safety concerns, and app features.
• Monitor and report inappropriate or harmful behavior within the platform to protect users.
• Collaborate with internal teams to troubleshoot technical issues and communicate solutions to users.
• Maintain up-to-date knowledge of 65square’s policies, guidelines, and new features.
• Collect user feedback and share insights to help improve the customer experience and platform safety.

Qualifications

• Must be 18 years of age or older.
• Must commit to at least 3 hours per week.
• Friendly and outgoing personality with a passion for customer service.
• Strong communication skills, both written and verbal, with the ability to empathize with users.
• Empathetic and patient, able to remain calm under pressure.
• Excellent problem-solving and conflict management skills.
• Basic understanding of online platforms and customer service practices (training provided as needed).
• Comfortable working independently in a remote environment.
• Passionate about making a positive impact on digital communities.
• Previous experience in customer support is preferred but not required.
• Ability to stay calm under pressure and solve problems efficiently.

How to Apply:

If you are interested in joining our team, please send your resume and a brief cover letter to [email protected].