IT Tech (Help Desk)

An IT help desk technician provides technical assistance and support to users with their computer hardware, software, and network issues. They diagnose problems, resolve issues, and escalate unresolved cases to higher-level support. Help desk technicians also handle account management tasks like password resets and user account maintenance.

Troubleshooting and Repair: Diagnose and resolve hardware, software, and network problems.

Customer Support: Provide assistance to users via phone, email, or in-person.

Account Management: Unlock user accounts, reset passwords, and manage user access.

Documentation: Document issues, solutions, and processes.

Escalation: Refer complex issues to higher-level support.

Training: Provide basic training to users on computer hardware and software.

Software Updates: Deploy software updates.

Asset Management: Maintain inventory of computer software and hardware.

Data Entry: Perform data entry tasks related to IT assets.

Compliance: Adhere to privacy policies and regulations.