Provide Casework support following disasters -Disaster Recovery Client Care Caseworker

This role provides essential follow-up and recovery planning services for individuals and households affected by regional events, primarily home fires. The position involves conducting follow-up with clients, providing financial assistance, and coordinating with community partners to support long-term recovery efforts.

Responsibilities:

• Client Follow-Up: Conduct follow-up with clients within 72 hours of case initiation by the Disaster Action Team (DAT) or Caseworker.
• Intake and Financial Assistance: Perform intake and provide financial assistance to qualified clients when cases are not opened by the DAT.
• Recovery Planning Services: Offer follow-up and recovery planning services to clients, including internal and external referrals.
• Advocacy and Problem-Solving: Assist with problem-solving and advocacy upon request to support clients’ needs.
• Documentation: Use RC Care to document services in accordance with Client Care Program Standards and Procedures and RC Care Job Tools.
• Service Delivery: Provide services either in person or virtually, depending on client needs.
• Community Collaboration: Work with community recovery partners to address community recovery needs and plan for long-term recovery activities.

Qualifications:

• Client Care: Ability to treat clients with care, comfort, and concern, demonstrating empathy and understanding.
• Commitment to Mission: Strong dedication to the mission of the American Red Cross, with a demonstrated ability to work effectively in stressful situations and within a team-oriented environment.
• Community Resource Knowledge: Interest in learning about and connecting with community resource organizations to better support clients.
• Diversity and Inclusion: Ability to treat people equitably and work effectively with diverse populations.
• Technological Proficiency: Comfortable with technology and able to use digital tools effectively.
• Customer Focus: Dedicated to meeting the expectations and requirements of clients and maintaining effective relationships to gain their trust and respect.

Application Instructions: Please reach out to me directly or you can go to www.redcross.org/volunteer for more information and apply today

Watch our video to learn more: Disaster Cycle Services