Red Cross: Service to the Armed Forces - Hero Care Regional Family Contact Volunteer

This position supports the Regional SAF department. This can be a virtual (volunteer-from-home) opportunity. Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran.

• Ensure family information is in the case management system
• Email and phone military families to provide Red Cross preparedness information
• Provide additional support, as appropriate
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Maintain professionalism and conduct as stated in Red Cross policy