Help Florida Seniors, Become an Ombudsman

Florida’s senior citizens have earned dignity, love and support. Unfortunately, some seniors who live in long-term care facilities experience inadequate care that jeopardizes their health and quality of life. Often afraid or unable to advocate for themselves, these seniors need an advocate-someone to be a voice for the voiceless. What they need is an ombudsman.

What is an Ombudsman?

An ombudsman is a person who investigates and attempts to resolve complaints and problems. Our ombudsmen are advocates for people who live in nursing homes, assisted living facilities and adult family care homes.

What sets us apart is that our sole focus is on the resident. Where other groups are bound by regulations, we can get creative. We can be consistent. We can visit as often as we like and build impactful relationships that get real results.

What are the requirements?

People of all backgrounds are welcome to volunteer.

The ideal ombudsman:

• is, above all, compassionate
• has good communication skills, tenacity, and a desire to help others
• can complete 17 hours of online training plus site visits before beginning
• can pass a Level 2 background check
• is willing to volunteer 15 to 20 hours a month

Although we work alone, ombudsmen meet monthly to share insights, craft solutions for each other’s tough cases and recognize just how much we are all fighting the same fight.

Long-Term Care Ombudsman Program

4040 Esplanade Way, Suite 380

Tallahassee, FL 32399-7000

850-414-2323 or toll-free 1-888-831-0404