Registration and Attendee Relations Coordinator

About Us:

STEM Canada is a registered not-for-profit global program specializing in an advanced, bar--

none STEM-based educational curriculum emphasizing the interconnected subject areas of

science, technology, engineering, and math (STEM). The STEM program is open to all students

from preschool to high school with the mission to deliver top-notch STEM literacy and

application, designed to teach students in the STEM fields, yielding globally competitive results.

Job Description:

As the Registration and Attendee Relations Coordinator for STEM Canada, you will manage attendee registration and provide exceptional support to participants for all of our virtual and in-person events. Your role is essential to ensuring a smooth and welcoming experience for attendees, helping to foster engagement with STEM Canada’s educational programs. This position requires strong organizational and interpersonal skills, as well as a commitment to enhancing participant satisfaction.

Position: Registration and Attendee Relations Coordinator

Location: Remote

Time commitment: Flexible Hours

Key Responsibilities:

• Oversee the registration process for STEM Canada’s events, including virtual webinars, workshops, and conferences.
• Manage attendee databases, ensuring accuracy and organization of registration information.
• Communicate with attendees pre- and post-event, providing information, support, and follow-up as needed.
• Respond to inquiries from registrants, offering timely and clear assistance with event details, technical issues, and troubleshooting.
• Collaborate with the Event Coordinator and Marketing team to ensure smooth registration and attendee engagement workflows.
• Create and distribute event materials, reminders, and follow-up surveys to enhance the attendee experience.
• Gather attendee feedback and compile reports on registration trends and participant satisfaction.
• Maintain an organized system for tracking attendee communications and responses for easy access by team members.

Requirements:

• Bachelor’s degree in Communications, Customer Relations, Event Management, or a related field
• 1+ year of experience in event registration, customer service, or attendee relations
• Strong organizational skills with attention to detail
• Excellent written and verbal communication skills
• Proficiency in using registration and event management software (e.g., Eventbrite, Zoom, or similar platforms)
• Ability to work independently and handle multiple tasks in a remote environment
• Passion for STEM education and commitment to enhancing the participant experience
• Prior experience in non-profit or educational organizations (preferred).

Benefits:

• Enjoy flexible working hours with a minimum commitment of 6 hours per week.
• Work remotely from anywhere with access to essential tools and resources.
• Gain valuable experience in event management and attendee relations.
• Play a vital role in supporting STEM Canada’s mission to advance STEM education and positively impact the community.
• Access networking opportunities with educators, industry professionals, and STEM enthusiasts.
• Receive a Certificate of volunteering for outstanding contributions to STEM Canada's mission.
• Join a dynamic and supportive team environment with opportunities for professional development.

SMAC is strongly committed to equity and diversity within its community. We welcome and

encourage applications from all religious backgrounds, persons of color, women,

Indigenous/Aboriginal persons, persons with disabilities, and others who can contribute to the

diversification of our community.

Interested candidates are encouraged to submit a resume and a cover letter to

[email protected]

We thank you for your interest in this opportunity; however, only those selected for an interview

will be contacted.

Interested individuals should submit their resume for immediate consideration.