Service Armed Forces - Hero Care Caseworker Family Contact Card

This position supports the Regional Service Armed Forces department. This can be a virtual (volunteer-from-home) opportunity. Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran.

Responsibilities:

• • Conduct briefings and presentations on SAF programs and services.
  • Phone military families to provide information regarding SAF programs and services.
  • Ensure military families have access to preparedness information related to emergency services through the Hero Care Network
  • Provide additional regional outreach support, as appropriate.
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Maintain strict confidentiality of private personal information in accordance with Red Cross policies
  • Maintain professionalism and conduct as stated in Red Cross policy