Resident Service Assistant

Support vulnerable individuals by providing essential services and compassionate care in a shelter setting. 

We are currently seeking dedicated and compassionate volunteers to join our team as Resident Services Assistants. In this hands-on role, you will directly support shelter residents by providing crisis response, distributing essential supplies, and helping to maintain a safe, respectful environment for all. 

Key Responsibilities: 

• Provide trauma-informed crisis intervention and de-escalation support 

• Offer information and referrals to community resources and emergency shelters 

• Stock shelter supplies, clean communal living areas, and assist with food preparation 

• Distribute hygiene products and deliver supplies to shelter hotel guests 

• Respond to crisis situations with calm, professionalism, and conflict-resolution strategies 

• Ensure a safe and welcoming atmosphere for all clients 

Skills & Qualifications: 

• Proficiency in Microsoft Office applications, especially Excel and Word 

• Ability to work independently and collaboratively as part of a team 

• Strong interpersonal skills with a professional, caring attitude 

• Must be able to safely operate a company van (valid driver’s license required) 

• Comfortable interacting with individuals from diverse backgrounds and experiences 

What You'll Gain: 

• Valuable experience in crisis intervention and social services 

• The opportunity to support individuals experiencing homelessness or housing instability 

• Training and mentorship in trauma-informed care practices 

• A chance to make a tangible impact in your community