VOLUNTEER FROM HOME: Provide follow up support to those who have experienced a disaster.

Purpose: Recovery Team Members provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.

Key Responsibilities:

• Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
• May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals and External Referrals.
• Assist with problem-solving and advocacy upon request
• Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
• Services may be provided in person or virtually.
• Work with community recovery partners to plan for community recovery needs and long-term recovery activities.

Preferred Qualifications:

• Able to treat clients with care, comfort and concern.
• Demonstrated commitment to the mission of the American Red Cross.
• Demonstrated ability to work well in stressful situations and in a team-oriented setting.
• Demonstrated interest in learning about community resource organizations.
• Treats people equitably and works effectively with diverse populations
• Comfortable with technology