Front Desk Support

The Front Desk Support Volunteer will be responsible for providing
efficient and welcoming customer service to guests and visitors at the Ronald McDonald House.

Key Responsibilities:

• Greet visitors, guests, and families in a warm and friendly manner
• Check-in visitors who are coming for meetings, Adopt-a-meal preparation, other
  functions related to house operations
• Document daily heath checks for families staying at the house
• Receive in-kind and monetary donations and issue proper documentation to the donor
  to ensure the transaction is properly recorded
• Respond to inquiries and provide information about RMHC programs and services
• Maintain accurate records and update guest information relative to health protocols
• Assist with various administrative tasks as needed
• Ensure a clean and organized front desk area
• Follow established policies and procedures
• Provide exceptional customer service to all families and visitors
  

Requirements:

• Ability to commit to a minimum of one, 3 hour shift per month
• High school diploma or equivalent, preferred
• Excellent communication skills
• Ability to work in a fast-paced environment
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handle sensitive information
• Basic computer skills and familiarity with office equipment
• Passion for serving others, specifically families who are in need
  

Benefits:

• Opportunities to serve and make a positive impact on families during their time of need
• Personal and professional growth through volunteering
• Complimentary meals and snacks during volunteer shift