Attendant

Purpose:Volunteers will provide support and be a point of contact for family and friends, at the desk in the surgery waiting lobby and other lobbies in procedural areas.

Responsibilities:

• Maintain a clean and welcoming lounge area

• Answer phone

• Pass along messages and questions between patient care team and patient friends and family members - excluding clinical information and other details according to HIPPA guidelines.

• Monitor supply of coffee, Kleenexand other comfort items used by people in the waiting room

• Provide directions to additional hospital locations and services

Skills/Experience:

• Excellent communication skills, prior customer service preferred

• Comfortable using Microsoft 365 products

• Ability to use a phone

• Ability to pass a criminal and offender background check and volunteer health screening

Training Required:

• Successful completion of identified training modules as identified by the department

• Attend a new volunteer orientation

• Complete required annual trainings as assigned, maintain any necessary certifications or licenses, and participate in trainings as identified.