Red Cross, Support Military Members and Veterans as a Hero Care Network Caseworker/Followup

Ensure military families' needs are met when faced with an emergency

Responsibilities

Support the Red Cross mission

* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies

* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly

* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service

* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans

* Maintain professionalism and conduct as stated in Red Cross policy