Museum Volunteers

The Museum is looking for individuals who are passionate about the U.S. Army and sharing the stories of the men and women who have worn the Army uniform throughout our nations history. There will be a variety of volunteer opportunities, such as visitor services, special events, tours, education, gardening, and administration. We are building a diverse group of volunteers with varied backgrounds and experiences. Specific educational degrees or work experience are not required. All are encouraged to apply to volunteer!

Through the application process, youll have the opportunity to share your skills, interests, and abilities; and together, we will match you to a suitable volunteer position. Volunteer opportunities are available to all those who meet the qualifications without regard to race, color, religion, sex, age, or national origin. There will be required training for all volunteers and some volunteer positions may require additional, specialized training. Initially, we will accept volunteer applications from those who are 18 years of age or older.

Roles that we need filled:

Visitor Experience Ambassador: May include but not limited to: Scan admission tickets; Greet, orient and assist visitors in the public spaces of the museum and answer questions; Provide customer service at the front desk in the NMUSA lobby; Assist with crowd control management as required; Resolve or escalate visitor issues or complaints in accordance with the NMUSA policy; Assist visitors with accessibility issues.; Provide coat check services; Notify appropriate museum, security, IT, or facility staff of issues as necessary; Assist with other general functions as needed

Gallery Docent: Gallery Docents are volunteers who will be stationed at specific locations throughout each of the NMUSA galleries. This individual will welcome visitors to that specific area in the gallery, and professionally handle all visitor inquiries. They will ensure that visitors have an in-depth understanding of a specific topic and/or artifact(s), as chosen by the NMUSA Exhibits Staff. Notify appropriate staff (e.g. security, IT, or facility staff) of any issues with the museum as necessary.

Departmental Volunteer: May assist in various departments throughout the Museum, duties may include the following: Monitor telephone calls; Research and draft answers to Request for Information (RFI); Assist with various administrative duties; Assist with departmental special projects.

Outreach Volunteer: Enhance and assist the design and development of materials to promote the Museum and Museum events/programs to identified communities of interest and provide assistance with distributing the materials to these audiences. Some events may be offsite from the actual building location. Volunteers may distribute collateral material and promotional goods as boots on the ground advocates to the Museums overall mission

Docent Tour Guide: Docents are volunteers who will provide overarching guided tours of the entire Museums exhibits. They should be able to provide a broad, general history covering each gallery topic, but also specific information to the visitor on individual artifacts and stories.

Experiential Learning Center: Operate the NMUSA Experiential Learning Center and Fort Discover alongside museum professional staff. Help prepare materials in support of specific events, programs, and activities. Facilitate activities and craft projects, focused exhibit tours, and help address visitor questions, as needed.

Special Events Volunteers: Volunteers will provide event support to the special events team. Events will range in scale from intimate networking events, meetings, and weddings to larger military gala functions and outdoor events. Specific duties depend on the particular event and may require support in both interior and exterior environment. Types of support may include but not limited to: Registration and/or ticketing; general event assistance and event runners; parking guides; event set up and tear down.

If any of these volunteer roles interest you, please indicate by clicking on the respond key above. Someone will be in touch with you with details on how to apply through our volunteer portal.