*Help Needed at Local Blood Drives*

Be asuperhero to someone who needs blood!

Volunteers Needed

This position supports the Regional Biomedical Services department (Your Local Area). This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility.

• Support Red Cross staff by being helpful, flexible, and patient
• Greetdonors, explain the donation process as necessary and assist with initial intake and hand offs through theblooddonation process
• Managedonorflow and directdonors to Check-In
• Model excellent customer service behaviors.
• Ensureblooddonors have relevant information and that questions are answered appropriately while creating a favorable impression of theblooddonation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Work with collections team supervisor or charge staff to matchdonorsbloodtype with the best product for maximum impact (Right Type Mix)
• Check Post Donation Info and time
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Provide customer service todonors in the Hospitality Area by ensuring that eachdonoris recognized for his/her contribution.
• Check thatdonorhas their post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff. Protectdonors from injury during adverse reactions (if able without hurting self)
• May be asked to sanitize/disinfectdonorareas and beds
• May make reminder/cancellation calls, re-scheduledonorappointments, and perform follow up activities as directed
• Encouragedonors to downloadDonorApp, use Rapid Pass