Volunteer Board Member - Volunteer Coordinator

The Volunteer Coordinator plays a vital role in building, maintaining, and supporting a strong volunteer program that aligns with the mission and values of the organization. This role is responsible for developing volunteer policies and procedures, onboarding and training volunteers, maintaining accurate records, and ensuring that the organization is fully staffed with qualified, engaged volunteers for daily operations and special events. The Volunteer Coordinator also leads volunteer recognition efforts to create an inclusive and motivating environment.

• Serve as Chair of the Volunteer Committee, coordinating meetings and leading committee initiatives.

• Collaborate with the Executive Committee to create a comprehensive Volunteer Policy & Procedure Manual.

• Develop and implement a volunteer onboarding process in alignment with approved policies and procedures.

• Vet, review, and process volunteer applications to ensure alignment with organizational needs and standards.

• Provide the Brand & Marketing Committee with up-to-date content on volunteer opportunities.

• Post approved volunteer openings to appropriate platforms, ensuring timely communication and outreach.

• Design and launch a volunteer training program for new volunteers, subject to approval by the Board of Directors.

• Maintain accurate volunteer files, including tracking training completion, documenting hours served, and processing reimbursement requests promptly.

• Ensure sufficient volunteer coverage for day-to-day operations, community events, annual fundraisers, and other organizational activities.

• Develop, implement, and manage a volunteer appreciation program, examples include but are not limited to:

  • Hosting an annual volunteer appreciation event.

  • Celebrating volunteer birthdays.

  • Sending thank-you notes and other recognitions for outstanding contributions.

  • Coordinating Volunteer of the Month, Quarter, and Year awards.

• Monitor the performance and work integrity of volunteers; provide retraining when necessary and handle dismissals in accordance with policy.

• Serve as the primary point of contact and support for volunteers, fostering an inclusive and supportive environment.