Welcome Visitors that Come to Our Springvale Office

Would you like to share your smile at our front desk & be the welcoming face that brightens every visitors day?

Consider volunteering as a Welcome Ambassador, utilizing your interpersonal skills at the Sanford/Springvale office ofSouthern Maine Agency on Aging.Welcome Ambassadors are the face of SMAA greeting every person who walks through our doors with warmth, respect, and kindness. This frontline volunteer position plays a key role in creating a welcoming, inclusive, and person-centered environment for older adults, caregivers, volunteers, and community members.

As a Welcome Ambassador, you'll provide relief andsupport to dedicate & hard-working agency staff, and create a welcoming experience for our clients and guests!

Location:

Anderson Learning Center Bodwell Court, Springvale, ME 04083

Volunteer Schedule:

We are currently looking for volunteers that will assist Monday through Friday between 8:00am - 4:00pm. Ideal shifts would be 4 hours long, but we welcome flexibility depending on time that a volunteer is able to offer!

What does a Welcome Ambassador do?

• Occupy the Springvale Center welcome area to greet and welcome all visitors with warmth and respect.
• Provide directions and general information about our services and programs
• Assist clients and caregivers in navigating the space
• Communicate any concerns or urgent needs to staff as needed
• Guide guests through the Visitor Information Form to make referral to Resource Specialist, as appropriate
• Act as an intermediary to connect with proper SMAA staff when guests arrive for appointments; for example, connect walk-ins to a Resource Specialist or other appropriate team member, as needed
• Help maintain a calm, friendly, and organized welcome area
• Perform occasional administrative tasks based on volunteer interest and comfort level

What qualities, experience & skills does a Welcome Ambassador need?

• Interest in helping connect older adults with resources and services.
• Friendly, courteous, and patient; willing and able to offer a listening ear and engage in light conversation as appropriate
• Comfortable engaging with older adults, including those with dementia and other cognitive challenges
• Ability to communicate information clearly
• Flexibility and willingness to find quiet activities during down time
• Dependable and punctual

Are you ready to make a difference?

Volunteers can begin right away after they attend a training and complete a background check. Contact us at[email protected] or 207-396-6595 to get started!