Historic Bethlehem Goundie Welcome Center Volunteer

Purpose:  Welcome Center Associates serve as the first point of contact for our guests to Historic Bethlehem; welcoming guests to town, informing them on current Historic Bethlehem Museums & Sites offerings, and ensuring a positive experience in the Historic Bethlehem Welcome Center.

Welcome Center Volunteers are needed Mondays– Thursdays, 10 am – 5pm and 10am-6pm Fridays-Sundays in Spring & Summer.

Hours tend to increase to 10am-6pm on Monday-Thursday & 10am-8pm on Friday-Sunday in the Fall/Holiday Season.

Location: Visitor Center Associates work in the offices, on the sales floor, and within the historic 1810 Goundie House at 501 Main Street in Bethlehem, PA.
 

Key Responsibilities:

Call and Outreach Volunteer

· Answer phone inquiries about HBMS offerings, tours, and general information

· Process over the phone ticket sales

· Complete outgoing phone calls to customers with upcoming dessert and ticket orders.

· Other duties as assigned

Greeter/Sales Floor Volunteer

· Greets guests at the Goundie House and offers historic information

· Greets guests and offers information about Historic Bethlehem Museums & Sites

· Suggests items for purchase in the Welcome Center store

· Keeps sales floor clean and restocks when necessary

· Aid in directing visitors to the Check-out counter or the start location of their tour.

Tour Check-In Volunteer

· Using supplied iPad, assist in checking in tour ticket holders at the Goundie House and/or Hotel Bethlehem

· Assist in guiding visitors to the correct starting area for their tour

· In between tours, assist Welcome Center Staff with daily operations

· Other duties as assigned

Reports to Manager of Programs and Volunteers and Manager of Visitor Experience

Time Commitment: Volunteers are needed all year round but availability in November- December is preferred during our peak season/hours. Volunteer shifts typically run between 3-4 hours no more than 2 days a week. Looking for weekend and occasional evening availability

Qualifications: Basic knowledge of computer and data entry. Pleasant manner, patience, problem-solving ability, confidence, dependability.

Support: Training for this position will be provided. Managers and experienced staff will be available for questions and assistance.

Age Requirement: 18+

Dress Code: Business Casual