Organization
American Red Cross

Volunteer Dispatcher: Coordinate the response teams (Remote Opportunity)

Duration
Recruiting now
•
Location
Houston, TX

Opportunity Details

Ongoing

Remote

Recruiting now

Houston, TX 77098

About this Opportunity

Every day, the Red Cross responds to an average of 3-4 fires a day in the Greater Houston area. These fires are responded to by teams of volunteers who go and meet the family, within 2 hours, any time night or day.

How do these amazing volunteers get called out? By YOU - our newest Disaster Action Team Duty Officer.

Purpose:Ensures timely activation and monitoring of local and regional Disaster Action Team (DAT) responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.

Key Responsibilities:

Leadership -

  • May determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
  • Uses event triggers such as size, scope, and type of the event to direct the DAT response.
  • Works with on-scene DAT leadership to support the response and provide technical guidance.
  • Support and trains new Duty Officers.

    • Functional -

  • Dispatch DAT members and monitor the response to ensure appropriate resources are made available.
  • Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs when requested.
  • Documents incoming disaster notification and creates & verifies events in RC View, when applicable.
  • Where appropriate, maintains access to and ability to use the Client Assistance System (CAS) to enter case data and load Client Assistance Cards (CACs).
  • May be required to monitor activity across multiple DAT responses.
  • Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report, when appropriate. Attends monthly DAT meetings.

    • Time Commitment:At least one 12 hour on-call shift per week. Coverage of the night shift (6p-6a) and weekend shifts are CRITICALLY needed. Initially several hours on online training will be required in order to understand the role and the services provided.

    Training:Training will be a mix of online and on the job. Duty Officers will need to go on a handful fire calls on scene to understand that experience. Once training is complete, you will not need to go on scene - unless you want to.

    Issue area

    • Disaster Response & Recovery

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