Service to the Armed Forces - Caseworker

The holiday season is a time for festivities and family. Its also a time for giving. This year, you can give a meaningful gift that helps people through some of lifes toughest moments. Give the gift of your time.

This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

Responsibilities

• • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
  • Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Provide appropriate service to clients which could include referrals within the organization and to other agencies.
  • Maintain professionalism and conduct as stated in Red Cross policy
  • Maintain current casework required training.

Time Commitment

• • Remote position
  • 6 or more hours per week; between the hours of 10:00am-6:00pm.
  • This opportunity is available every day of the week, Sunday through Saturday.
  • 16 + hours training

• • • 8 hours on-line (self -paced) and ask to complete within two weeks
    • 8 hours of virtual training broken into 4 trainings (2 hour blocks of time in the weekday and can go as late as 7 pm).

Qualifications

Required

• • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
  • Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
  • Musthave good customer service and problem-solving skills
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills,empathy, compassion and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision and with a team
  • Effective verbal and written communication skills
  • Able to work with culturally diverse populations

Recommended

• • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual

Relationships

Red Cross volunteer and employee Hero Care Network Leads

Length of Appointment

Minimum6 months