Campground Host - Spring Canyon

Lake Roosevelt National Recreation Area

VIP Position Description

Job Title: Campground Host

Duties:

• Daily Statistics:

o Boat Launch – 11 a.m. – 1 p.m. daily to get max. Boat visitations.

o Campground– Around same time each day in the morning or evening

• Reservation System: Ensure signs are correctly posted at a minimum of 7 days prior to arrival. Recheck signs periodically to make sure they have not been removed before next reservation arrives. If a visitor is camped prior to reservation, notify them that they will have to vacate site by 12p.m. on date of reservation. NO EXCEPTIONS!

• Remove first come; first serve camping fee stubs as campsites are vacated.

• Check Bulletin Boards periodically; restock fee envelopes, park newspaper and maps.

• Check restrooms periodically for refilling paper towels and toilet paper to assist maintenance staff when needed. Perform light maintenance duties in the campground such as picking up trash. Notify NPS personnel when maintenance is needed in the campground.

• Complete at least two campground checks by vehicle and/or foot per day to check campsite status and be available to answer questions from campers.

• You are the front line contact between the NPS and the visitor. You should become knowledgeable with general information about the park, the local area, and the basic rules and campground regulations.

• Most visitors are happy to hear from hosts, and often seek them out as their first point of business when entering a campground. Occasionally you may come into contact with visitors that do not agree with your directions or do not respect your words or caution. When this happens you should politely remove yourself from the situation and let a protection ranger continue the contact if it’s important. It is the responsibility of the host to recognize when situations are potentially dangerous and/or become confrontational and remove themselves from the situation. No problem is worth sacrificing your safety for.

• Eyes and ears for the park: You are the eyes and ears for park staff. Work with park staff to gain an understanding on park priorities and how they want you to report things of concern or interest. You will be the first to notice issues and play an important role as a campground steward.

• Emergencies (Police, Fire, EMS) – All incidents of an emergency nature that occur will be reported through the use of the 911 system. Host should be able to give detailed information to dispatchers, who will respond the nearest resources to the scene.

• Non Emergency Incidents – When incidents occur that are pressing but have not necessarily reached emergency status, hosts have two options for reporting them. If the NPS radio frequency is clear, they can attempt to reach “any area protection ranger”, and wait for a response. If there is no answer, hosts should call the non-emergency number to contact dispatchers who will coordinate a response to the incident.

• Wearing of the NPS Volunteer Uniform is mandatory when hosts are on-duty counting work hours. Uniform expectations and hours will be discussed at Seasonal All Employee meeting.

• NPS Vehicles may only be used for government purposes, i.e. GEM cars.

• Document all volunteer work and submit record to supervisor at the end of each month.

• Perform work in a safe manner at all times.

Qualifications:

• Ability to read/write in English.