Lincoln Home Visitor Center Information Desk Volunteer

Title: Visitor Center Information Desk Volunteer

Job Description: 

Volunteer will staff the Visitor Center information desk.  Volunteer will:

• Greet park visitors
• Distribute area maps and brochures
• Answer questions about the Lincoln Home tour
• Provide driving and walking directions to a variety of city and state attractions
• Explain and issue Junior Ranger program materials
• Answer questions related to park operation and the Lincoln family 
• Inform visitors of potential safety hazards
• Assist park staff with implementing emergency operation plans
• Operate park telephone for internal and external calls  
• Assist Park staff with tracking site visitation
• Greet and orient large groups to site
• Organize groups by size for touring Lincoln Home
• Provide information about cultural, historical, and natural points of interest in the community of Springfield and surrounding area
• Provide site orientation and historic overview of Springfield using Visitor Center exhibit model and displays
• Issue free Lincoln Home tour tickets to the public

Work Schedule: We are looking for individuals who can volunteer for weekly 4-hour shifts, either in the morning or afternoon, particularly during the months of March - December. Current openings for this position include Saturday and Sunday afternoons.

Skills Needed/Preferred: 

• Have excellent customer service skills, including being
  • Friendly, patient, outgoing,  and enjoy working with the public 
  • Able to communicate verbal and written information in a clear, concise manner
  • Comfortable working with high volumes of visitors
• Be knowledgeable about local area attractions, or willing to learn about them
• Be familiar with computer operation
• Be able to remain calm and courteous during high public visitation and emergencies
• Be able to communicate with other staff members using a park radio

Physical Demands: Long periods of standing may be required during busy season. Lifting of moderately heavy objects such as publication boxes may be necessary.