Visitor Services Assistant/Guide

Volunteer is primarily responsible for staffing the information desks in Hangars 1 & 2, along with carrying out some other assignments related to visitor use. 

Description of Duties

Provivde the visiting public with orientation to the historic site along with information about park programs and policies.  This may be done while roving throughout the park or stationed at an information desk, depending on staffing needs; answer telephones; operate cooperating association store cash register and audio-visual equipment; make announcements to visitors in the hangars and theater; assist curatorial staff with museum housekeeping; and lead brief formal and informal tours through portions of structures and grounds of Tuskegee Airmen National Historic Site.

Benefits to VIP:

• Personal enrichment and experience working in a national park setting
• Retail training and experience
• Experience in communicating with people of diverse cultures

Goal/Outcome of job:

• Provide efficient, courteous services, and helpful information to park visitors

Knowledge/Skills/Experience Desired:

• Good verbal communication skills
• Knowledge of local area and resources helpful
• Retail sales experience helpful
• Bi-lingual language skills helpful
• Familiarity with NPS history, policies, rules, regulations, legislation, and similar guidelines (can be learned on site)

Special Requirements:

Volunteer will need to spend a portion of work time standing and/or walking; volunteer may be asked to drive a government-owned vehicle.

Supervision:

Volunteer will report to Supervisory Park Ranger or a designated Park Ranger or Park Guide. 

Work Environment:

Work is performed primarily indoors, with occasional work in ambient, outdoor conditions.

Supervisors:  Ron Grissom

Project Duration: Minimum commitment: 6 months

Hours per month:  16 hours minimum

Hours per week:  4-40