Digital Navigator: Community Support Specialist

Digital Navigator: Community Support Specialist

The Digital Navigator offers personalized, one-on-one technology assistance to community members who need help. This support includes guiding individuals in navigating the Internet and teaching them essential digital skills for using computers and mobile devices. As a Community Support Specialist, this navigator will provide ongoing assistance, focusing on more specific technological needs, such as completing multi-step online applications and form submissions.

The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.

Duties and Responsibilities (include but are not limited to):

Provide one-on-one assistance to community members by answering technology-related questions and providing referrals to services that may meet their device, Internet access, and/or digital skills training needs

Data collection, which will include taking down and providing accurate information about community members

Maintain communication among Mission: Ignite staff, the site supervisor, and Tech360 Program clients, including community members and volunteers.

Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program

Be ready to facilitate conversations with the public about digital literacy, the Tech360 Programs, and any other site-specific information and activities that would benefit said community members.

Provide Mission: Ignite with clear and concise documentation of all Digital Navigation sessions held with clients

Support other departments and program staff as necessary, ensuring alignment with their duties and responsibilities associated with Tech360