Mission: Ignite Tech 360 Senior IT Technician

Mission: Ignite seeks an experienced Senior IT Technician to lead its IT support team and ensure the smooth operation of the organization's technology infrastructure. The ideal candidate will have a deep understanding of IT systems, strong leadership skills, and the ability to manage complex technical projects. In this role, you will guide a team of IT technicians, coordinate with other departments, and contribute to developing IT strategies.

Responsibilities:

Lead and mentor a team of IT technicians, providing technical guidance and support.

Manage and prioritize IT support tickets, ensuring timely resolution and exceptional customer service.

Plan and execute the implementation and maintenance of hardware, software, and network systems.

Evaluate and recommend new technologies and solutions to improve efficiency and security.

Collaborate with IT management to develop and implement IT policies and procedures.

Coordinate with vendors and external partners to ensure effective procurement and integration of IT solutions.

Provide senior-level troubleshooting and support for complex technical issues.

Qualifications:

Bachelor¿s degree in information technology or related field; relevant certifications highly desirable (e.g., CompTIA Security+, Cisco CCNA, ITIL)

Substantial experience in IT support and system administration roles

In-depth knowledge of network infrastructure, virtualization, and cloud technologies

Strong leadership and team management skills

Excellent project management abilities with a track record of successfully delivering IT projects.

Exceptional problem-solving skills and analytical thinking

Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.