Mission: Ignite Tech 360 Digital Skills Trainer

The Digital Skills Trainer provides one-on-one technological support and assists in small-group instruction for community members. One-on-one aid could include helping them obtain affordable home internet service or coaching them in introductory digital skills for computer and mobile device users. Small group instruction teaches foundational digital skills in a classroom environment.

The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.

Duties and Responsibilities (include but are not limited to):

Help train Tech360 Program class participants in small groups

Provide one-on-one assistance to community members by:

Answering technology-related questions,

Providing referrals to services that may meet their device, Internet access, and/or digital skills training needs and/or

Registering participants for the Tech360 Program¿s digital skills classes

Plan Tech360 Basic digital skills class sessions

Effectively implement Tech360 Program curricula for the host site¿s clientele

Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients

Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program

Provide Mission: Ignite with clear and concise documentation of all Tech360 Program sessions (Digital Navigation and Tech360 classes) held with clients

Consistently collect data and survey results from Tech360 class participants

Support other departments as needed