Mission: Ignite Tech 360 Digital Navigator

The Digital Navigator provides one-on-one tech assistance to community members in need. This assistance could include helping them obtain affordable home internet service and coaching them in introductory digital skills for computer and mobile device users.

The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.

Duties and Responsibilities (include but are not limited to):

Provide one-on-one assistance to community members by answering technology-related questions and providing referrals to services that may meet their device, Internet access, and/or digital skills training needs

Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients

Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program

Provide Mission: Ignite with clear and concise documentation of all Digital Navigation sessions held with clients

Support other departments as needed

Critical Skills and Aptitudes:

High School diploma or equivalent required

Excellent communication skills, both verbal and written

Must have reliable transportation and a valid driver¿s license

Basic understanding of how to use and troubleshoot common computer and mobile device hardware and software

Creative problem-solving skills

Proficiency in Microsoft Office (Outlook & Teams) and video conferencing

Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in serving diverse customers, coworkers, and community

Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and everyday online services and applications