Mission: Ignite Tech 360 Senior Digital Skills Trainer

The Digital Skills Trainer provides both 1-on-1 technological support and small group instruction for community members in need. 1-on-1 aid could include helping them obtain home internet service or coaching them in introductory digital skills for computer and mobile device users. Small group instruction teaches foundational and intermediate digital skills in a classroom environment.

The Tech360 Program aims to ensure community members receive tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.

Duties and Responsibilities (include but are not limited to):

Lead Tech360 Program class participants in small group training Provide one-on-one assistance to community members by: Answering technology-related questions,
Providing referrals to services that may meet their device, Internet access, and/or digital skills training needs and/or Registering people for Tech360 digital skills classes Plans Tech360 Basic and Intermediate digital skills class sessions Assess the community¿s particular needs and adjust learning pathways to match Effectively implement Tech360 Program curricula to host sites¿ clientele Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program Provide Mission: Ignite with clear and concise documentation of all Tech360 Program sessions (Digital Navigation and Tech360 classes) held with clients Collaborate with our training team to assess, design, develop, and maintain training solutions and components Consistently collect data and survey results from Tech360 class participants. Mentor Digital Navigators, Digital Skills Trainers, and volunteers involved in the Tech360 Program to share best practices in providing digital skills training and assistance. Support other departments as needed.