Mission: Ignite Tech 360 Mid-Level IT Technician

Mission: Ignite seeks a skilled Mid-Level IT Technician to join its IT department. The successful candidate will provide technical support, diagnose and resolve complex hardware and software issues, and assist in maintaining the organization¿s IT infrastructure. This role requires a solid foundation in IT concepts and the ability to work independently on various IT projects.

Responsibilities:

Provide technical support to end-users, both remotely and in-person.

Diagnose and troubleshoot advanced hardware and software problems.

Install, configure, and upgrade computer hardware, software, and peripherals.

Assist in managing and maintaining servers, networks, and security systems.

Collaborate with cross-functional teams to implement IT projects and solutions.

Develop and maintain technical documentation and standard operating procedures.

Participate in on-call rotation for after-hours support as needed.

Qualifications:

Associate degree in information technology or related field; relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional)

Proven experience in diagnosing and resolving complex technical issues.

Proficiency in Windows and/or macOS environments

Familiarity with Active Directory, group policies, and network protocols

Strong problem-solving skills and the ability to prioritize tasks effectively.

Excellent communication and interpersonal skills

Self-motivated with the ability to serve independently and collaboratively.