Mission: Ignite Tech 360 Entry-Level IT Technician

The Level 1 Entry-Level IT Technician plays a vital role in providing technical support and assistance to end-users within the organization. Reporting to the IT Manager or Senior IT Technician, the incumbent will diagnose, troubleshoot, and resolve basic hardware, software, and network issues. This position is an excellent opportunity for individuals looking to start their career in Information Technology and gain hands-on experience in a dynamic service environment.

Key Responsibilities:

Assist users with basic hardware and software problems.

Set up computers, printers, and devices.

Install and update software.

Help manage user accounts and passwords.

Maintain documentation of solutions.

Provide remote support when needed.

Support basic network tasks.

Qualifications:

High school diploma or equivalent.

Basic understanding of computers and software.

Problem-solving skills.

Strong communication skills.

Customer-friendly attitude.

Willingness to learn and adapt.