Support Technology Needs on Large Scale Disasters

The purpose of Disaster Services Technology is to provide communications, technology and support to individuals and work sites on a disaster relief operation.

There are 4 teams within the Disaster Services Technology Group

Communications:The role of the Communication Service Associate is to complete assigned tasks using one or more segments of the telecom industry being used on the DRO such as radio dispatch or maintenance, cellular sales or support, wireline carrier or Installation Company, or amateur radio.

Computer Operations:The role of the Computer Operations Service Associate is to complete assigned tasks using and troubleshooting PC technology including PC hardware, Microsoft Windows and Microsoft Office.

Customer Service:The role of the Customer Service Service Associate is to retrieve and sort information and reports for Customer Service. Experience in using Microsoft Office (Excel, Word, and Access).

Networking:The role of the Networking Service Associate is to complete assigned tasks using internet protocol, networking and related technologies, including Windows networking, network attached printers, WiFi, routers and switches and the fundamentals of twisted pair Ethernet cabling.

Time Commitment

Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.

Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation.

Qualifications

Candidates are folks that want to work or learn about:

• Computers (Laptops, servers, etc.)
• Networking (Routers, Switches, etc.)
• Communications (Phones, Radios, etc.)
• Customer Service, and
• IT Services

• Lift / carry 20 lbs. and/or 50 lbs. multiple times/shift.
• Stand and or sit for two-hour periods, and walk for two miles during a shift.
• Walk on u
• neven terrain.Bend or stoop multiple times and/or crawl on the floor or ground.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in day time and at night.
• Able to step up/down 18 inches and climb two or more flights of stairs.